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What makes Timothy's Toolbox unique? 

We are committed to providing you with the best buying experience possible. We take pride in our products and offer outstanding support and service. Your satisfaction is guaranteed with easy returns and exchanges. Our team is here to answer any questions regarding merchandise and ensure an unmatched buying experience.

Where can I find shipping information?

For detailed shipping information, please visit our Shipping Information page. If you need to ship to Hawaii or Alaska, please contact us using our Contact and Help page.

Is sales tax applied to my purchase?

Sales tax will be applied according to the laws of the state in which the purchase is made. Some states require sales tax for internet purchases while others do not. If your state requires sales tax, it will be applied in the shopping cart.

What happens if my item is not in stock?

If your item is not in stock, we will backorder it for you. Orders may be held to ship complete at the discretion of our logistics team unless otherwise noted. We strive to keep backordering to a minimum by maintaining stock on most products.

What should I do if something is missing or damaged? 

We take extra care to ensure your items are packed properly. If you receive a damaged product, please call us or create a support case immediately. Do not discard the box or packing material. Photograph the package and any damaged items to forward to customer service for the fastest possible remedy. Check all boxes and packing material closely, as smaller items may be hidden. Small parts can sometimes be taped to other tools or the inside flap of the box. Please inspect both top and bottom flaps. If items are missing, contact customer service immediately. Do not discard the box or packing materials and check the packing list for back-ordered items.

How do I return an item?

Contact our Customer Service Team to request a Return Merchandise Authorization Number (RMA Number). Once you have an RMA Number, we will provide instructions for returning the item.

What is my account?

Your account is a place where you can see previous orders and make easy repurchases of the same items. It also keeps your orders organized in one place for future reference, such as for tax purposes.

What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

Do you offer bulk discounts?

Yes, we offer bulk discounts for large orders. Please contact our sales team for more information and to receive a quote.

Do you offer international shipping?

Currently, we ship within the United States. For international shipping inquiries, please contact our Customer Service Team for assistance.

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